Come see the Newest Kids Play Places and Character Company

Come see the Newest Kids Play Places and Character Company

Come see the Newest Kids Play Places and Character CompanyCome see the Newest Kids Play Places and Character Company

Frequently Asked Questions

 

1. Is parking available?

Yes, The Fairytale Play Indoor Playground is located in the Coastal Grand Mall there is a huge parking lot, and it's always free for our customers.


2. Do you close the playground for birthday parties?

We never close the playground except for holidays where the mall is closed or emergencies.  We are open to the public 7 day a week. We do have semi-private rooms for private events.


3. Do you sell food?

We do not sell food at the playground. We do have snack bar in Fairytale Play. You can also bring your own food or bring food from the malls food court. 


4. Do you offer memberships?

Yes. We do offer a monthly or yearly membership, (prices and details are on the "pricing" page). But you can also, walk-in without a membership and just pay the admission when you come in.


5. Does everyone have to take their shoes off?

Yes, both children and adults have to take their shoes off if they plan to play in any of our play areas. We do have socks for purchase. 


6. Is food allowed in the playground?

There is no food of any kind and no drinks of any kind allowed in the play area. Food and Drinks are to be kept in the snack bar and lounge area (the exception to this are listed on our "policy" page).


7. Are you closed on holidays?

We are open all year round including all holidays and school vacations unless otherwise advertised on our website. We will make sure to put a note on the "home" page and the "hours" page if we for some reason will be closed.


8. How long can we stay at the playground with paid admission?

Play time is one hour or unlimited depending on your admission choice, once you paid the admission you can stay till we close and you can also leave and re-enter the same day.


9. What is included with your birthday parties?

All of our birthday party packages include one of our three party rooms for 2-hours, and all day play passes for the birthday child plus 10 guests. If you book our Basic, Deluxe or Premium package you will get decorations, plates, cutlery, pizzas, and drinks. We also have many add-on options for you to choose as well.